General Applications Privacy Notice

GDPR

GDPR regulations require that organisations that collect data about individuals address the following in a privacy notice and in their processes and practices:

  • Who is collecting the data?
  • What data is being collected?
  • What is the legal basis for processing the data?
  • Will the data be shared with any third parties?
  • How will the information be used?
  • How long will the data be stored for?
  • What rights does the data subject have?
  • How can the data subject raise a complaint?

This relates to applications operated or provided by Cloud2 Ltd.

We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about us and:

  • the personal information we collect about you, our users
  • what we do with your information, and
  • who your information may be shared with
Who we are

Cloud2 Ltd (we’ or ‘us) are a ‘data controller’ for the purposes of the Data Protection Act 1 1998, (i.e. we are responsible for, and control the processing of, your personal information).

Information we collect
a) Personal information you provide to us

We may collect the following personal information that you provide to us:

  • Name
  • Email address
  • Telephone Number

Some examples of when we collect this information include:

  • When you purchase or enquire about a product or service
  • When we provide ongoing activity around a product or service, including support activities, access to updates, notifications about feature, security or licensing changes, account management, relicensing and other activities that related to the sale and ongoing post-sale activities.
  • Data captured (processed) by any applications we provide
b) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • shall consent on their behalf to the processing of their personal data;
  • shall receive any data protection notices on their behalf; and
  • shall consent on their behalf to the transfer of their personal data abroad.

If you store information about others in an application or platform that we have provided, then you will be the Data Controller and be responsible for legal duties in that role; Cloud2 will undertake it’s duties as data processor where appropriate.

If you require us to process any special categories of personal data, please advise us so that we can assure ourselves that the additional safeguards that may be required are in place. We will not be held responsible for any failure on behalf of the Data Controller to notify us as Data Processors of specific requirements. Special categories include:

  • Ethnic origin
  • Political opinions
  • Religious beliefs
  • Philosophical beliefs
  • Trade union
  • Biometric data
  • Health data
  • Data concerning a natural sex
  • Sexual orientation
How we use the information we collect

Where an application is provided for your use we will not seek to expose, interrogate or analyse the data stored there except as required to do so by you or for other legal purposes.

We will only use data in such a way as to be consistent with the purposes of the application and/or service, or acting as Data Processor on behalf of a Data Controller

Who your information may be shared with

We may share your information with:

  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • Other people or organisations consistent with the contracted service or as directed by you. If you ask us to do so, then we may request that you advise the following:

- External Data Processor

- Location [UK/EU/Non-EU]

- Safeguards in place to protect your personal data

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a

competition etc). If you do opt in to receive such marketing from us, you can opt out at any time (see What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Keeping your information secure

We will use technological and organisation measures to keep your information secure.

However, while we will use all reasonable efforts to secure your personal data, in using the site you

acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

What rights do you have?
Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

  • email, call or write to us (using the contact details below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a
  • recent utility or credit card bill), and
  • let us know the information you want a copy of, including any account or reference numbers, if you have them
Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

  • contact us using the contact details below
  • let us have enough information to identify you (eg account number, user name, registration details), and
  • let us know the information that is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

  • email, call or write to us (using the contact details below)
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

From time to time we may also have other methods to unsubscribe from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

E-mail: info@cloud2.co.uk

Post:

2nd Floor, The Wool Exchange

10, Hustlergate

Bradford

BDI IRE

Telephone: 01274 308378

Calls will be answered during office hours

We may record calls for quality and training purposes.